RasaLoga

Shipping & Returns Policy

Last updated: 5 August 2026

1 Shipping coverage

We currently deliver to serviceable PIN codes within India. Delivery availability is determined at checkout. We do not currently offer international shipping.

2 Order processing and dispatch

Orders are normally processed and dispatched within 48 hours after successful order confirmation, excluding Sundays, public holidays and circumstances outside our reasonable control.

Orders placed on a Sunday or public holiday will be processed on the next working day. During festivals, promotional periods, severe weather, courier disruptions or other high-volume periods, dispatch may take longer. If there is a material delay, we will make reasonable efforts to inform you using the contact details provided with your order.

3 Estimated delivery time

After dispatch, orders are generally delivered within 3–7 business days. This is an estimate and not a guaranteed delivery date. Delivery time may vary depending on the destination PIN code, courier availability, local restrictions, weather, public holidays and other circumstances beyond our control.

RasaLoga is not responsible for delays caused solely by the courier or events beyond our reasonable control, but we will assist you in following up on a delayed shipment.

4 Shipping charges

For orders below ₹499, the applicable shipping charge will be displayed at checkout before payment. Any available payment methods and related charges will also be shown at checkout.

5 Order tracking

Once your order is dispatched, tracking details will normally be sent to the mobile number, email address or other contact channel provided during checkout. Tracking updates are supplied by the courier and may take some time to appear after dispatch.

6 Correct address and delivery attempts

Customers are responsible for providing a complete and accurate delivery address, PIN code and reachable phone number. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.

If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts or refusal to accept the parcel, any re-shipping charge must be paid by the customer. We will confirm the available resolution after the parcel has been returned to us and inspected.

7 Cancellation

You may request cancellation before the order has been dispatched. Once an order has been packed or handed over to the courier, cancellation may not be possible.

Sending a cancellation request does not itself cancel an order. Cancellation is effective only after we confirm it. If an eligible prepaid order is cancelled, the refund will be sent to the original payment method.

RasaLoga may cancel an order because of stock unavailability, payment issues, an incorrect price or product listing, suspected fraudulent activity, an unserviceable address or another unavoidable operational reason. If we cancel a prepaid order, the amount collected for the cancelled item or order will be refunded.

8 Returns for food products

Because our products include food and other consumable items, we do not accept returns or exchanges merely because of a change of mind, taste preference, dislike of the product, an accidental order or a product no longer being required.

This restriction does not affect claims involving a product that was damaged in transit, leaking, expired when delivered, materially defective, different from what was ordered or missing from the parcel, or any rights available under applicable law.

9 Damaged, wrong, expired or missing products

If you receive a damaged, leaking, expired, incorrect or incomplete order, contact us through the support details published on our website within 24 hours of recorded delivery.

To help us verify the claim, you must provide:

• your order number;
• a clear description of the issue;
• clear photographs of the outer package, shipping label, product and visible damage or discrepancy; and
• a clear, continuous and unedited unboxing video beginning before the shipping package is opened and showing the label, sealed parcel, all contents and the reported issue.

Please retain the product, original packaging, invoice and shipping materials until the claim is resolved. Do not consume or discard a product that is the subject of a quality, damage or expiry complaint.

The unboxing video is required to verify transit damage, tampering, wrong-item and missing-item claims. If the required evidence is unavailable or the issue is reported after 24 hours, we may be unable to verify or approve the claim. This does not limit any non-waivable rights available to you under applicable law.

10 Resolution of approved claims

For an approved claim, our first resolution will normally be a replacement of the affected product at no additional cost. A replacement is subject to product availability and serviceability of the delivery location.

If a replacement is unavailable or cannot reasonably be delivered, we may provide a refund for the affected product and any directly attributable shipping charge. We will not replace or refund unaffected items in the same order.

Claims are reviewed based on the information and evidence provided, our packing records and available courier information. We may request additional reasonable information before approving a claim.

11 Refund timeline

Approved refunds will normally be initiated within 5–7 business days to the original payment method. After initiation, the bank, card issuer or payment provider may require additional time to credit the amount. RasaLoga does not control that external processing time.

Shipping or payment-related charges are not refundable unless the refund arises from an error attributable to RasaLoga or is otherwise required by applicable law.

12 Contact us

For cancellation, delivery or product-related assistance, contact RasaLoga using the customer-support email address or phone/WhatsApp number published on the Contact Us page of rasaloga.com/pages/contact. Please include your name, order number and a brief description of the issue.

RasaLoga reserves the right to update this policy from time to time. The version displayed on the website on the date of the order will apply, subject to applicable law.